A Complete Service Log Example

In this tutorial we will walk through a complete example of using Service Log to record an output adjustment that is made after morning QC revealed that the output was too high.

Scenario

The output on a unit has been trending upwards for a little while and one morning the morning output check indicates that the machine output is outside of action levels and treatment can not begin:

Output is outside of action levels

Output is outside of action levels

The therapist measuring output uses the QATrack+ contacts information to call the on on-call physcist and informs them of the issue:

Contacts displayed while performing QC

Contacts displayed while performing QC

The physicist must now restrict the machine and perform an output adjustment working alongside the field service engineer (FSE).

Resolution

The physicist opens QATrack+ and visits the Enter new Service Event page:

The New Service Event Menu

The New Service Event Menu

The physicist then enters the basic information about this service event:

Basic information about the Service Event

Basic information about the Service Event

and then, since this SE was related to a specific Test List Instance, they choose the related Test List, and specific Test List Instance from the Initiated By drop down menu and popup:

Selecting Initiated By Test List

Selecting Initiated By Test List

Selecting Initiated By Test List Instance

Selecting Initiated By Test List Instance

Selected Initiated By Test List Instance

Selected Initiated By Test List Instance

Since the service will be performed, now, the physicist changes the Service Status to Service In Progress:

Service In Progress status

Service In Progress status

Next the physicist selects the Return To Service QC that will be required before the Unit can be released for clinical duty:

Return To Service QC Selected

Return To Service QC Selected

The physicist now clicks Save and the are ready to make the output adjustment. Note that the Service Log Dashboard will now show 1 incomplete Return to Service QC and 1 Service Event needing review.

Service log dashboard

Service log dashboard

After The Adjustment

The physicist and FSE have now made the adjustment and will now, perform the Return to Service QC. The physicist clicks the Incomplete Return To Service QC button (shown above) and then clicks Perform next to the RTS QC list item:

Return To Service QC Listing

Return To Service QC Listing

After the RTSQC is performed the physicist returns to Edit the Service Event so they can complete the entry of how much time it took and who was involved:

Edit Service Event Button

Edit Service Event Button

The Work description, Service Event Durations, Group Members Involved and User and Third Party Work Durations fields can now all be filled out (If any parts were used in the Service Event, this would also be the time to enter them):

Fields filled out after Service Event is completed

Fields filled out after Service Event is completed

The Service Event Status can now be set to Service Complete:

Service completed status

Service completed status

and Save’d again.

The Dashboard will now show that there is one Return To Service QC, and 1 Service Event awaiting review:

Dashboard after Return To Service QC

Dashboard after Return To Service QC

Reviewing The RTSQC and Service Event

The physicist now goes back to the Edit page for the Service Event. Note that an attempt to save the Service Event with the Service Event Status to Approved before the RTSQC has been approved will result in an error!

Can't approve a Service Event without reviewing the RTS QC first

Can’t approve a Service Event without reviewing the RTS QC first

Instead, the physicist first clicks through the Review link for the RTSQC and reviews the QC:

Review RTSQC Link

Review RTSQC Link

after the RTSQC Test List Instance is reviewed, the physicist is directed back to the Edit page for the Service Event where you can see the updated Review Status of the RTSQC:

All RTS QC reviewed

All RTS QC reviewed

The Service Event Status can now be set to Approved and this Service Event is now complete!

Service Event Approved

Service Event Approved

Dashboard after Service Event reviewed and approved

Dashboard after Service Event reviewed and approved